Refund & Cancellation Policy

This Refund & Cancellation Policy explains how you can cancel, and when you are refunded for, a service you have bought through the TripByBid Platform. It forms part of our Terms of Service.

1. Cancellation terms are shown before you pay

Every bid carries cancellation terms, set by the travel agent from our catalogue of standard policies and shown on the bid before you accept it. They list how much is charged for cancelling at each point before your trip. The terms of the bid you accept are fixed on your booking and cannot be changed afterwards.

The time before your trip is counted to midnight (00:00 IST) at the start of the departure date for flights, trains and buses, and to 12:00 noon IST on the check-in date for hotels.

2. Before you pay

• You can cancel a request at any time before paying for it. Nothing is charged.
• An accepted bid that you do not pay for by its payment deadline is released, at no cost to you.

3. When you cancel a booking

• Cancel from My Bookings on the Platform. Before you confirm, we show you the exact amount you will get back.
• The cancellation charge is worked out from the booking’s cancellation terms and how long before the trip you cancel. The rest of the fare is refunded.
• The platform fee, which is shown separately before you pay, is not refunded when you cancel a booking yourself.
• A booking can no longer be cancelled once it is completed (after you verify the ticket) or already cancelled.

4. When the agent or TripByBid cancels

If the travel agent cancels your booking, or we cancel it (for example because the agent cannot fulfil it), you are refunded the full amount you paid, including the platform fee.

5. Holiday packages

• Every package page shows its cancellation policy before you book: the cancellation charge for each period before the trip starts. These terms come from TripByBid’s catalogue of standard policies, are chosen by the agent for the package, and are fixed on your booking when you pay.
• Your payment is held by TripByBid until the agent has issued your tickets and vouchers.
• The agent must confirm a holiday package booking within 24 hours of your payment. If they decline it or do not respond in time, the booking is cancelled and you are refunded in full.
• Once a package booking is confirmed, cancelling it yourself costs the charge shown on the package for the period you cancel in, and the rest is refunded. If the agent or TripByBid cancels it, you are refunded the full amount you paid.
• Package refunds are paid as described in section 10, to the original payment method through our payment partner, Cashfree Payments.

6. Failed, duplicate and late payments

If money leaves your account but the payment fails, is made twice, or arrives after the offer is no longer reserved for you, and no booking is created for it, we refund that amount in full.

7. Changes and cancellations by travel providers

If an airline, railway, bus operator or hotel cancels or reschedules your trip, refunds and alternatives depend on that provider’s own rules and on any waiver it issues. Contact your agent through Messages, or our support team, and we will help you claim what the provider allows. In force majeure events (such as natural disasters, epidemics or government restrictions), refunds are subject to the providers’ policies and applicable law.

8. Returns and exchanges

A return or an exchange of a booking can be requested only within 1 day of the date of purchase, and only when the booking is unused. A booking found defective or wrong (not what you booked) is exchanged after our support team has checked it with the agent. See our Return Policy.

9. Travel agent plans

Agent subscription plans are paid monthly in advance and do not renew automatically. A plan is not refunded once its period has started, including when you switch to a lower plan.

10. How refunds are paid

• Refunds are reviewed and approved by our team.
• An approved refund is processed within 15 days to the original payment method. Your bank or card issuer may take a few more working days to show it.
• For a refund that has not arrived, contact us with your booking reference.

Contact us

For any question, concern or communication about a cancellation or a refund, please contact us. We reply on working days, Monday to Friday, 9:00 to 18:00 IST.