Return policy

Everything sold on TripByBid is a travel service (a ticket, a hotel stay or a holiday package), so a “return” or an “exchange” here means handing back or replacing a booking. This policy explains when you can ask for one.

1. Time limit

We offer a refund or an exchange within 1 day of the date of your purchase. Once 1 day has passed since your purchase, you will not be offered a return, an exchange or a refund of any kind under this policy. Cancelling a booking after that is governed only by our Refund & Cancellation Policy and the cancellation terms shown on the bid you accepted.

2. Eligibility

To be eligible for a return or an exchange:

the booking must be unused and in the same condition as you received it — not travelled on, checked into or changed;
the ticket, voucher or confirmation must be the original one issued to you, with no changes made with the airline, railway, bus operator or hotel;
a booking bought on a sale, an offer or a discounted fare may not be eligible for a return or an exchange.

An exchange (a replacement booking) is made only when the booking you received is found defective or wrong — for example, a ticket or voucher with a name, date, route, class or room that differs from what you booked.

3. Exempted bookings

Some categories of bookings are exempt from returns or refunds, such as non-refundable fares and rates. Such categories are identified to you at the time of purchase, on the bid or package you choose.

Bookings already used, or whose departure or check-in time has passed.
Travel agent subscription plans once their period has started.

4. How a request is handled

To ask for a return or an exchange, message your agent on the booking and contact our support team with your booking reference within the time limit above. Once we have received your request and checked the booking with the agent, we will send you an email to confirm that we have received it. If it is approved after that check, your return or exchange is processed in accordance with our policies.

5. How refunds are paid

Where an approved return ends in a refund, it is paid to the original payment method within 15 days of approval, as set out in our Refund & Cancellation Policy.

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