Terms of Service

This document is an electronic record under the Information Technology Act, 2000, the rules made under it and the provisions on electronic records in other statutes as amended by that Act. It is generated by a computer system and does not require any physical or digital signature.

It is published under Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, which require the publication of the rules and regulations, privacy policy and terms of use for access to or use of the website www.tripbybid.com (the “Website”), including its mobile site and any mobile application (together, the “Platform”).

The Platform is owned and operated by Indihive, with its registered office at A-1510, Grand Kingston, Noida 201301, Uttar Pradesh, India (the “Platform Owner”, “TripByBid”, “we”, “us”, “our”).

Accessing, browsing or otherwise using the Platform indicates your agreement to all of these Terms of Service, so please read them carefully before proceeding.

1. About these Terms

Your use of the Platform and of our services and tools (the “Services”) is governed by these Terms of Service (the “Terms”) together with the policies they refer to, which form part of them: our Privacy Policy, Refund & Cancellation Policy, Shipping & Delivery Policy and Return Policy. By using the Platform you contract with the Platform Owner, and these Terms become your binding obligations.

In these Terms, “you”, “your” or “user” means any natural or legal person who uses the Platform or registers on it, whether as a traveler or as a travel agent. Any terms you propose that add to or conflict with these Terms are expressly rejected and have no effect.

2. What TripByBid is

TripByBid is an online marketplace for travel. A traveler posts a request (a flight, train, bus, hotel or holiday package), independent travel agents verified by us bid on it, and the traveler chooses the offer that suits them. TripByBid is an intermediary: we run the Platform, the bidding process, payments and messaging, but we do not ourselves operate flights, trains, buses or hotels. The travel service in an accepted bid is provided by the travel agent and by the airline, railway, bus operator, hotel or other provider the agent books for you, under that provider’s own conditions of carriage or stay.

3. Your account

• You must be at least 18 years old and able to enter into a binding contract to register.
• You agree to give true, accurate and complete information when you register and afterwards, including the names and details of every traveller on a booking exactly as they appear on their identity documents.
• You are responsible for keeping your login credentials confidential and for every act done through your account.

4. Requests, bids and bookings

• A bid states the agent’s price, what it includes and its cancellation terms. Read them before you accept: the terms of the bid you accept become the terms of your booking.
• Accepting a bid reserves it for you until the payment deadline shown. If you do not pay by then, the reservation lapses and the agent’s offer may no longer be available.
• When you initiate a payment for a bid or a package, you enter into a legally binding and enforceable contract: with the Platform Owner for the use of the Platform and its platform fee, and with the travel agent for the travel service described in the bid.
• A holiday package booking is confirmed only when the agent confirms it, which they must do within 24 hours of your payment; otherwise it is cancelled with a full refund.
• Travel documents are delivered as described in our Shipping & Delivery Policy. A booking is completed when you verify the ticket the agent uploads.

5. Prices, fees and payment

• You agree to pay the charges for the Services you use. Prices are shown in Indian rupees (INR), and the price breakdown shows the agent’s fare and our platform fee before you pay. Travelers pay no subscription.
• The platform fee is not refunded when you cancel a booking yourself. It is refunded in full when the travel agent or we cancel the booking.
• Payments are processed by our payment partner, Cashfree Payments. We do not see or store your full card, UPI or net-banking credentials.
• Travel agents may subscribe to a monthly plan. Plans are paid in advance, do not renew automatically and are not refunded once the period has started.
• Cancellations and refunds are governed by our Refund & Cancellation Policy.

6. Travel agents

Travel agents must hold every licence, registration and accreditation the law requires for the services they offer, keep the information in their profile and verification documents true and current, quote honestly, honour the bids travelers accept and upload genuine travel documents on time. An agent who cannot fulfil a booking must cancel it on the Platform, which refunds the traveler in full.

7. Acceptable use

You agree not to use the Platform or the Services for any purpose that is unlawful, illegal or forbidden by these Terms or by Indian or local laws that apply to you. In particular, you must not post false requests or bids, impersonate anyone, harass other users, upload content you have no right to share, attempt to gain unauthorised access to the Platform or interfere with its operation. Unauthorised use of the Platform or the Services may lead to action against you under these Terms and applicable law.

8. Information on the Platform

Neither we nor any third party give any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials on the Platform or offered through the Services for any particular purpose. Fares, availability and schedules are set by agents and travel providers and can change. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for them to the fullest extent permitted by law.

9. Your use is at your own risk

Your use of the Platform and the Services is solely at your own risk and discretion. You are responsible for independently assessing whether the Services meet your requirements, and for your passport, visa, health and other travel requirements. To the fullest extent permitted by law, we are not liable for the acts or omissions of travel agents or travel providers, or for any indirect or consequential loss.

10. Intellectual property

The contents of the Platform and the Services, including their design, layout, look, graphics, logo and software, are proprietary to us or licensed to us. You do not acquire any intellectual property right, title or interest in them.

11. Third-party links

The Platform and the Services may contain links to third-party websites, provided for your convenience and further information. When you follow them, you are governed by the terms of use, privacy policy and other policies of those websites, for which we are not responsible.

12. Indemnity

You shall indemnify and hold harmless the Platform Owner, its affiliates and group companies (as applicable) and their respective officers, directors, agents and employees from any claim, demand or action, including reasonable attorney’s fees, made by any third party, or any penalty imposed, due to or arising out of your breach of these Terms, the Privacy Policy or our other policies, or your violation of any law, rule or regulation or of the rights (including intellectual property rights) of a third party.

13. Suspension and termination

We may suspend or terminate your account and your access to the Services, at our discretion and without notice, for conduct that we believe breaches these Terms or harms other users, us or third parties. Bookings already paid for are then handled under our Refund & Cancellation Policy.

14. Force majeure

Notwithstanding anything in these Terms, neither party is liable for any failure to perform an obligation under them if performance is prevented or delayed by a force majeure event, such as natural disasters, epidemics, war, riots, government action, strikes or failures of networks or payment systems beyond our reasonable control.

15. Governing law and jurisdiction

These Terms, and any dispute or claim relating to them or to their enforceability, are governed by and construed in accordance with the laws of India. All disputes arising out of or in connection with these Terms are subject to the exclusive jurisdiction of the courts at Gautam Buddh Nagar (Noida), Uttar Pradesh, India.

16. Changes to these Terms

We may modify these Terms at any time without assigning any reason; the date at the top of this page shows when they last changed. It is your responsibility to review them periodically, and your continued use of the Platform after a change means you accept the updated Terms.

Contact us

For any question, concern or communication about these Terms, please contact us. We reply on working days, Monday to Friday, 9:00 to 18:00 IST.